Question 1

Where do you deliver?

Accepted Answer

We service the Sydney Metro and Greater Western Sydney region. As we are based in Western Sydney and the Hills Shire, our delivery costs are lower for those closer to our region.

If you have an enquiry about our delivery service or the areas we cover, please don't hesitate to contact us using our enquiry form or email hello@popupplaygrounds.com.au

Question 2

How much is delivery?

Accepted Answer

Depending on your location our delivery costs range from $120.

Note that if the setup location involves a significant amount of steps or stairs, then there will be an additional cost that we will quote for you separately.

Question 3

How much time do you need to set up?

Accepted Answer

For most event set ups, we require a minimum of 1 hour to set up the soft play equipment.

Question 4

How do you clean your equipment?

Accepted Answer

You can be comfortable knowing at the end of every event, we take the equipment back to our storage facility to allow for a deep clean of the equipment to ensure it is safe and fit for play for your event. This also includes the ball pits which undergo a rigorous process to ensure they have all been cleaned thoroughly. At Pop Up Playgrounds we  follow Covid-19 health protocols for the safety of our customers.

Question 5

What is the age limit?

Accepted Answer

Our recommended age for use of our soft play equipment is children aged 5 and under.

Question 6

What are the rules of hire?

Accepted Answer

Along with the terms and conditions of hire, the following rules apply for all persons involved in the usage of our soft play equipment at your event:

- Adult supervision must be provided at all times
- No shoes or heels
- No food, drink or chewing gum is allowed on the equipment
- No face paint or other liquids which may stain our equipment
- No messy items like confetti, slime and glitter allowed on equipment or mats
- No sharp objects

We only ask that you please be respectful of our equipment for the next event to enjoy! If we find that there has been a substantial amount of damage done to our equipment, you may risk losing a part of, or your full bond.

Question 7

How long is the hire period?

Accepted Answer

Our standard hire period is for 5 hours.

Question 8

Do your staff have Working with Children Checks?

Accepted Answer

We do! Our staff undergo strict background checks and have Working with Children Checks.

Question 9

Can we set up outside?

Accepted Answer

Yes, we provide setting up outdoors.

Question 10

Do you have Public Liability Insurance?

Accepted Answer

Yes we do. We are covered for up to $20,000,000. Our certificate of insurance is available upon request.

FAQs